1. Bookings
To make a booking, visit our website at http://crownfarmlodges.co.uk or call us on 07849 766479
For bookings more than 30 days ahead, a 30% deposit is required to guarantee your reservation. This deposit is non-refundable. We are unable to hold a reservation without a deposit. The balance for your reservation is automatically debited from the same card you used for the deposit 30 days prior to your arrival. If the payment declines you will be sent a payment reminder and we will allow guests a further 24hrs to pay. After that we will automatically cancel the booking and offer the booking to other guests.
For bookings less than 30 days ahead, full payment by credit or debit card is required to guarantee your reservation. We will send you a secure payment link at the time of your booking to confirm your stay.
2. Payment Confirmation
Payment confirmation and details of your booking will be emailed to you. Please check the details on the confirmation carefully. If any of the details are incorrect, or have changed, please advise our Reservations Team as soon as possible. Please ensure that you pay any amount required in accordance with the confirmation payment schedule. Failure to do so could result in the cancellation of your booking and the forfeiting of your deposit.
3. Changing your booking
Bookings can be changed subject to availability provided the change is made at least 30 days in advance or your arrival date. Please have your new dates ready at the time of contacting us, and check that we have availability, to enable us to offer your original dates to someone else as soon as possible. You may only change your booking once and you must select your new arrival date within the time period set out above. Bookings held beyond this date will be treated as a cancellation and the non-refundable booking fee to cover the administration costs will be charged. Please note that any change of date may involve a change in the price of your stay depending on rates, availability and size of the lodge at the time of booking. The price payable is the greater of either a) your original cost or b) the price of your revised booking which applies at the time of your change.
4. Cancelling your booking
We understand that plans can change unexpectedly, but as a small business we rely on advance booking to ensure the best service for all our guests. Therefore we have implemented the following strict cancellation policy:
Cancellations made more than 30 days prior to the scheduled arrival date will receive a refund of any payments made with the exception of the non-refundable reservation deposit.
No refund will be given for cancellations made within 30 days of the scheduled arrival date.
We do not refund for no-shows or early departures.
We strongly recommend that guests consider purchasing travel insurance to protect against unforeseen circumstances that may necessitate cancellation.
Please note that any refunds will be processed minus any applicable bank or transaction fees.
By making a reservation with us you acknowledge and agree to abide by the terms of our cancellation policy. Thank you for your understanding and cooperation.
5. Check In / Arrival
When arriving at Crown Lodges, please use the lockbox code provided to enter your lodge. The lockbox is located on the left hand side of the door to your lodge. Check in to your accommodation is at 3pm. You are however welcome to arrive earlier should you wish to go for a quick walk or visit the town. If you arrive early, we may not have your lodge ready.
6. Check Out / Departure
When departing Crown Lodges, please lock the door and put the key back in the lockbox . Check out of your accommodation is strictly by 10:00am. There is the option to book a late check out of your accommodation at 12:00pm subject to availability and a fee of £30.00.
7. Arrival / Departure
Your accommodation is cleaned and serviced on your day of arrival. Beds will be made and towels and bathrobes are provided. Our team of trained staff test the quality of the water in your hot tub every day so please don’t be alarmed if you see our staff tending to your hot tub in the morning or afternoon as they do their daily rounds.
On departure, please ensure all dishes, pots, cutlery etc. are washed, dried and put away and that the dishwasher is empty. Please empty the fridge and freezer of all food items. Please leave any robes and towels behind to avoid unnecessary charges.
Smoking or vaping is strictly not allowed in any of our lodges. If you smoke outside please use the ashtray provided and do not throw cigarette butts on the floor.
We accept no liability for personal belongings, these are your responsibility during your stay with us. Items that are left behind will be kept for a maximum of 14 days (dependant on item) after which they will be disposed of or donated to a local charitable organisation. Should you leave anything behind and would like it returning, we have a standard charge of £10.00 plus postage costs (dependant on the size/weight of the item).
8. Parking
We provide car parking spaces on our designated car park, please only try to bring one car if staying in Maple cove or Beechwood Nook. If you are staying in Cedar Lodge and using 2 bedrooms you can bring two cars. We do not allow cars to be parked on any grassed area or blocking the access road. If you need to bring more cars, please ask prior to your stay so we can accommodate you. Vehicles parked on our property are subject to very limited security cover. You must lock your vehicle securely and remove all valuable items on parking.
9. Damages
Please let us know if anything has been damaged or broken in your accommodation prior your departure. We understand that sometimes accidents happen and occasionally items do get damaged or broken. Where applicable, and where unreasonable damage is found in or around your accommodation, charges may apply. By agreeing to our terms and conditions, you accept that charges may be applied to the lead booker’s account within 48 hours of departure.
Where items are reported as excessively dirty, damaged, misused or missing and are not listed below, charges will be considered at the discretion of the Management Team.
· Lost Key – £10
· Bath Robe – £30
· Hot Tub Deep Clean – £40
· Accommodation Deep Clean – £200
· Antisocial Behaviour/ Loud Noise Disturbances – £200
10. Guest Behaviour / Our Quiet Policy
Please be considerate during your stay with us. Crown Lodges is a family friendly and couples park and we ask that you respect this as well as our environment. The lead booker is responsible for the behaviour of all members of the party. Our Quiet Policy means that we will not tolerate excessively noisy or disruptive music or celebrations after 10pm.
Offensive or aggressive behaviour or language towards our staff is not acceptable. Offensive or illegal behaviour will not be tolerated and may result in the Police being involved. We may ask you and/or any member of your party to leave immediately if your conduct results in Police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.
Whilst we do not encourage large noisy single-sex parties due to the quiet and relaxed nature of the park, we can accommodate single-sex groups genuinely looking for a quieter getaway. If this is the case, please speak to our staff in advance.
11. Guest Safety
Children under the age of 16 must be supervised at all times by an adult, especially when using any of the facilities.
Please read, and adhere to, the health & safety instructions prior to using the hot tubs. This information is sent 7 days prior to your arrival in an email, in our Welcome booklet and displayed in signs around the hot tubs. We accept no responsibility for guests using the hot tubs outside of these guidelines.
12. Circumstances beyond our reasonable control.
In very rare cases, we may not be able to provide you with accommodation despite you having made a booking, for reasons beyond our reasonable control. This might include, by way of example only; where our site is affected by severe adverse weather conditions (such as flooding or snow), power outage, etc. In snowy conditions we do try to get guests up to our lodges using our 4×4 pickup but this is not always an available option. If we suspect that snow may affect your arrival time, we will try and contact you prior to arrival. You may be recommended to leave your vehicle somewhere in the streets below the lane and if available we will meet you and take you up to the site. Alternatively we may advise you to bring appropriate footwear as you may need to walk up to the site (approx. 1/2 mile uphill). Where Government measures require or advise us not to accommodate you such as in the event of an epidemic, or where we have reason to believe that you pose a risk to staff or other guests. In such circumstances, we will be entitled to cancel your booking, and will offer options to move your booking to an alternative future date.
luxury holiday lodges
